At Aviatroxis, we strive to offer a seamless experience for our users. However, we recognize that there may be circumstances where you need to cancel a contest entry or request a refund. This policy outlines the conditions under which cancellations and refunds are processed.
Before Contest Start: You may cancel your entry before the contest begins, provided it is within the time limit specified on the contest details page. If the cancellation is successful, your entry fee will be refunded to your account balance.
After Contest Start: Once the contest has started, cancellations are not permitted, and entry fees will not be refunded as contest outcomes are based on real-world player performances.
Insufficient Participants: If a contest fails to meet the minimum required participants, Aviatroxis may cancel the contest. In such cases, all entry fees will be refunded to participants.
Technical Difficulties: In the event of technical issues or circumstances that impact the fairness of the contest, Aviatroxis reserves the right to cancel the contest, with full refunds issued to participants.
Rule Violations: If a contest is canceled due to rule violations, refunds may not be issued to those involved in the violation.
Eligible Refunds: Refunds are generally granted for the following reasons:
Refund Method: Refunds will be credited to your Aviatroxis account balance. You can use these funds for future contests or request a withdrawal following our withdrawal policies.
Non-Refundable Situations: Refunds will not be provided in the following scenarios:
Withdrawal Requests: Users may request a withdrawal of their account balance at any time, subject to the minimum withdrawal amount specified on the platform. Withdrawals are processed to the payment method linked to your account.
Processing Time: Withdrawals typically take 3-5 business days to process, depending on your payment provider.
Withdrawal Fees: A small fee may apply for withdrawals. Any applicable fees will be communicated during the withdrawal process.
Contact Support: If you need to cancel a contest entry or request a refund, please reach out to our support team at [email protected]. Provide all necessary details, including your account information, contest details, and the reason for your request.
Review Process: Our support team will review your request and respond within 24-48 hours. Additional information may be requested to complete the process.
Aviatroxis reserves the right to modify this policy at any time. Any updates will be posted on this page, and continued use of the platform after the changes are made will indicate your acceptance of the revised policy.
If you have any questions about this Cancellation & Refund Policy, please contact us at [email protected].